SHIPPING COSTS AND DELIVERY OPTIONS (Canada)
| Order Total (CND) | Standard Delivery (3-5 Business Days) |
|---|---|
| Local pick up (Calgary only) | Free |
| Up to $50 | $7.99 |
| $50.01 - $74.99 | $14.99 |
| $75.00 - $99.99 | $19.99 |
| $100.00 and $149.99 | $24.99 |
|
$150.00 and over |
$29.99 |
*We ship within Canada and US. We do not ship to Post Office boxes or freight forwarders. Please contact us for more information at info@hutchkitchen.com.
Shipping outside of Canada
USA -
| Order Total (CND) | Standard Delivery (3-5 Business Days) |
|---|---|
| Up to 25kg | $29.99 |
| 25.01kg - 50kg | $59.00 |
| 50.01kg - 100kg | $90.00 |
| 100.01kg - 200kg | $150.00 |
International - Currently, we can offer shipping to destinations outside Canada and US, however, we will require your address information, country and postal/zip code to determine a the best shipping cost and method. Please contact us at info@hutchkitchen.com to determine shipping price before you make your purchase. We do not ship to international Post Office boxes or freight forwarders. Any customs fees are borne by the purchaser.
ORDER PROCESSING
Once an order is placed, it will be processed and shipped within 1-2 business days (pending credit verification). Processing and delivery times do not include Saturdays, Sundays and holidays.
HOW WE SHIP
We ship through Canada Post. Orders within Canada will take 3-5 business days to arrive after processing (International shipping duration may vary). Upon arrival, a delivery signature will be required. If you are not available at the time of drop off, Canada Post will leave a note at your door with the next delivery attempt date or details of the closest pickup location. Your package will never be left unattended.
TRACKING YOUR ORDER
Once a purchase is made on hutchkitchen.com, an email confirmation will be sent to the email address provided at checkout. Another email contain your tracking number will be sent once your order has been shipped and is en route to your door.
Your tracking number will also be available in your Hutch Kitchen account. Check the status of your order at any time on https://www.canadapost.ca/trackweb.
PROCESS FOR RETURNS
1. Locate your order number. Send an e-mail to info@hutchkitchen.com with your order number in the subject line, and in the body of the email please indicate which item(s) you will be sending back for exchange or return.
2. Place item(s) in the original shipping box and seal the package. Place the pre-paid return shipping label on the outside of the package. Write the return authorization number provided to you by our team on the outside of this package.
3. Drop off your package at a Canada Post location or schedule a pick up by calling Canada Post customer service at1 (866) 607-6301 or visiting CanadaPost.ca.
4. Once package is received, your refund will be issued to the original method of payment.